HOME  /  DELIVERY AND RETURNS

FREQUENTLY ASKED
QUESTIONS

What is the difference between Pacific and Natural products?
Moss Decor Oceania collection is inspired by paua shells. The Pacific collection comes from paua with predominantly blue/aqua/violet colours. Pacific collection looks great with silvery grays, black, white, cool neutrals, crystal, silver and chrome.

The Natural collection is inspired by the green/blue colours found in paua shell and looks great with white, warm neutrals, walnut brown, tan, black, glass, gold, copper, brass and natural timber accents.

I would like a different size product to what is available on the Moss Decor website?
Custom sizes for most products are available. Contact Jill directly to discuss your requirements. Additional charges will be incurred to reset art files and additional material/ink used for your custom size.

I am not sure what would look best in my home, can I contact you for advice?
Absolutely! Contact Jill regarding colour and combinations of Moss Decor products that you think would suit your interior but would like a second opinion or advice.

I have an old lamp base that I would like to use. Will your lampshades fit my base?
Moss Decor lampshades are made with a 40mm European fitting ring. A 28mm Australian standard lamp washer/reducer is provided to insert inside the European ring to reduce the fitting to allow for more lamp base options. Contact Jill if you need any assistance.

How do I redeem my gift voucher?
Contact Jill direct to redeem your gift voucher. Please note gift vouchers are non refundable, not redeemable for cash or change given. A gift voucher is valid for 3 years and replacement vouchers will not be issued.

Email jill@mossdecor.com.au
Phone +61 (02) 6583 3400
Mobile 0457 833 400