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DELIVERY AND RETURNS

Jill Of Arts T/A Moss Decor
Email jill@mossdecor.com.au
Phone +61 (02) 6583 3400
Mobile 0457 833 400

We are here to help so please contact Jill directly if you have any further questions regarding our products and services. We wish for you to have an enjoyable shopping experience with Moss Decor and truly appreciate your support.

DELIVERY

Moss Decor uses Australia Post, Parcel Post with signature on delivery and email tracking notification if you choose to provide your email on check out. Please allow 3 -10 business days. Delivery costs are calculated in the shopping cart and will be added to your order total before check out.

Moss Decor will not be held responsible if goods are delivered to incorrect address, please ensure you provide the best contact number and correct delivery address upon checkout. Additional postage and freight charges will apply if goods are returned to Moss Decor or redirected from incorrect address to correct address. No refunds for loss of goods or damage of goods if incorrect address has been provided and goods delivered to the incorrect address.

RETURNS & EXCHANGES

Please choose carefully as Moss Decor are happy to exchange or refund faulty items returned in original condition and packaging, unused and with tags attached within 7 days. We do not consider colour variations in print runs or hand screen printed imperfections a fault. We will not refund due to incorrect purchase or change of mind. There is no refund or exchange without prior arrangement, please contact or email jill@mossdecor.com.au and she will contact you. 

We recommend you use registered post or a trackable courier when returning an item, as Moss Decor will not accept responsibility for items lost in transit. Return postage is the responsibility and cost of the customer and postage will be refunded once item is deemed to be faulty by Moss Decor and returned in the conditions of the returns policy above. Please return items to, Jill Of Arts, 1 Roto Place, Port Macquarie, NSW 2444.

INTERNATIONAL ORDERS

Please email jill@mossdecor.com.au to place your order and she will contact you. All prices on our website are in Australian currency ($AUD) and include 10% GST (Goods and Services Tax). Moss Decor use Australia Post, Standard International Post with signature on delivery and email tracking notification if you choose to provide your email address. Please note international customers are responsible for paying any additional import duties, tariffs and taxes as by their countries custom laws and regulations. Moss Decor is not responsible and will not compensate for any import duties, taxes and tariffs of goods/items. Moss Decor will not refund, exchange or credit any item/s that have been returned back to Moss Decor due to customers not paying import taxes, duties and/or tariffs. Moss Decor will not be responsible for the goods or any form of refund and compensation.